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Remote

My update failed

1. Please ensure you have a stable internet connection throughout the update. WiFi is usually preferred, but if it fails, please also try 4/5 G.2. Please ensure you allow 25+ minutes for the update to complete. The percentage will often stop, but it

I can't connect my phone to the remote

NOTE— Please confirm your phone's compatibility. The Aeroo Pro is compatible with Android 5.0 and up and iPhone iOS 9.0 or later. Please note that the drone is currently incompatible with Android GO of any version. - Ensure the remote and drone is ON

My phone and remote disconnect randomly

- Clean out your phone charging port to create a stronger connection.- Ensure the cable is pushed in fully. You can usually feel it lock in place. - Remove your case for a better connection.- Try a different cable. If your issue persists, please reco

The payload release button does nothing

We have recently released an update that has improved the responsiveness of the physical release button. Make sure you have updated your drone to the latest firmware version. This can be checked by- Going to general settings- Scrolling to the bottom-

My remote wont charge?

NOTE— The charging port is located on the side of the remote. You will need a USB-C cable, which is included in your kit. When pushing the button on top of the battery, the lights illuminate, corresponding to the battery level. 4 solid lights indicat

Where are the thumb sticks?

You may find the thumb sticks tucked away in the thumb stick holders inside the remote.Simply extend the phone holder and glance inside. The thumb sticks are resting inside 2 rubber pads. Remove them and carefully screw them into the joysticks.

How do I link my remote to the drone?

When you purchase a new standard or combo kit, your remote is automatically paired with your drone. If you ever receive a replacement, you must pair it with your existing drone. 1. Power on the remote and drone.2. Press and hold the “payload release”

I can't update my remote

1. Please ensure you have a stable internet connection throughout the update. WiFi is usually preferred, but if it fails, please also try 4/5 G.2. Please ensure you allow 25+ minutes for the update to complete. The percentage will often stop, but it

The 2 outside lights on my remote are flashing constantly

We often find that these lights are linked to a failed update attempt. 1. Please ensure you have a stable internet connection throughout the update. WiFi is usually preferred, but if it fails, please also try 4/5 G.2. Please ensure you allow 25+ minu

My remote got wet...

If your remote has been exposed to water: either reclaimed by the mighty sea, left out in the rain or thrown into a water-filled wheelbarrow in a moment of panic while experimenting with your drone. We got you. Please don't try to keep using your rem