The 'gimbal is under protection' message appears if the drone starts with the gimbal lock on or experiences sudden movement, disabling the motors for safety. To clear it, restart the drone. If the issue persists, record a video and contact support.

<div data-block="true" data-editor="d24u0" data-offset-key="6fb4i-0-0" id="isPasted"><div data-offset-key="6fb4i-0-0">NOTE&#x2014; The &quot;gimbal is under protection&quot; message will come on if you have started the drone up while the gimbal lock is&#xA0;on,&#xA0;or if the drone has been shaken after turning it on.&#xA0;This&#xA0;means that the motors inside the gimbal have been disabled to protect themselves.</div></div><div data-block="true" data-editor="d24u0" data-offset-key="6qsb1-0-0"><div data-offset-key="6qsb1-0-0"> </div></div><div data-block="true" data-editor="d24u0" data-offset-key="9ap8f-0-0"><div data-offset-key="9ap8f-0-0">Please note that once the message appears, the only way to clear it is to turn off the battery and restart the drone. If your issue persists, please record a video and send it to us for review. Rest assured, we can take up to 3 business days to review your video. <a data-fr-linked="true" href="mailto:support@au.aeroodrones.com" style=" text-decoration: none;" target="_parent">support@au.aeroodrones.com</a></div></div>

I'm getting a "Gimbal under protection" error

The 'gimbal is under protection' error occurs if the gimbal protector is left on at startup or if the camera is misaligned. Remove the protector, restart the drone, and manually adjust the camera to restore movement. If issues persist, contact Aeroo

<div data-block="true" data-editor="d24u0" data-offset-key="85hct-0-0" id="isPasted">1. Check that you&apos;ve removed the gimbal protector BEFORE the drone is powered on. If the protector is on initially when the drone is on, it will log a fault. You must remove the cover and restart your drone for the first error to clear.2. With the drone turned off, gently roll the camera up and down until you feel it stop in each direction.&#xA0;3. If it does have resistance, please continue rotating the camera up and down a few more times to see if it&#xA0;improves.&#xA0;Sometimes, the camera can become misaligned on the gimbal axis.4. It should perform a quick self-check, where the camera moves up and down and then centres itself. If your issue persists, please record a video and send it to us for review.Rest assured, we can take up to 3 business days to review your video.<a href="mailto:support@au.aeroodrones.com" target="_blank">support@au.aeroodrones.com</a></div>

The gimbal isn't working properly

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