We offer free shipping for orders over $600. Otherwise, shipping costs are calculated at checkout.

We work with several couriers to offer you the most efficient shipping service possible.&#xA0;We offer free shipping for orders over $600. Otherwise, shipping costs are&#xA0;calculated&#xA0;at checkout.

How much does shipping cost?

All orders are dispatched within 3 business days unless they are on pre-order. Shipping time varies by location and estimates are provided at checkout.For Australian orders, the shipping time is usually 1-4 business days.Please note that some items may be on pre-order, so always refer to the estimated date provided at checkout for the expected delivery date.If you have any further questions about our shipping policy, please refer to our&#xA0;<a href="https://au.aeroodrones.com/policies/shipping-policy" rel="noopener noreferrer" target="_blank">shipping policy page</a>&#xA0;or contact us at&#xA0;<a href="mailto:support@au.aeroodrones.com" id="isPasted" style=" text-decoration: none !important;">support@au.aeroodrones.com</a>

What is your shipping policy?

Learn what countries we can ship orders to.

We ship to each of the following countries:Australia, Austria, Bahrain, Bangladesh, Belgium, Canada, China, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.This website offers Australian shipping. For New Zealand and the rest of the world, please instead visit&#xA0;<a href="http://nz.aeroodrones.com">nz.aeroodrones.com</a>&#xA0;and&#xA0;<a href="http://aeroodrones.com">aeroodrones.com</a>&#xA0;respectively.Shipping times vary by location and are quoted at checkout.If you have been waiting for your order for more than 15 business&#xA0;days after it&apos;s been dispatched, please don&apos;t hesitate to contact us. We are committed to resolving any delays promptly and to your satisfaction.

Do you ship worldwide?

All shipments are dispatched from our Australian warehouse.

All shipments are dispatched from our Australian warehouse.

Where do you ship from?

Shipping times vary based on the destination and the method you select at checkout.

Shipping times vary based on the destination and the method you select at checkout.Our drones are also in high demand and often sell out, so please see checkout for the total delivery time at checkout.Delivery within Australia typically takes 1-4 business days.*Please note&#xA0;that all shipping timeframes are estimates and are not guaranteed. Please contact us if you have not received your product within 15 business days of placing your order.

How long does delivery take?

We are just as excited as you for you to receive your Aeroo Drone, and we have prepared this particular payload for the occasion.Your drone kit will be carefully wrapped in a biodegradable sleeve, a part of our commitment to sustainability, and nestled in its high-impact foam carry bag, ready for use.We will ship your drone secured with strong Aeroo tape in our thick custom box, ready for its special day!

How do you package your orders?

At Aeroo, we strive to ensure that every order reaches you in perfect condition. We insure your package in transit and will provide you with a full refund or replacement if your parcel is marked as "lost in transit" by the courier.

<h3 id="isPasted">Lost packages</h3>At Aeroo, we strive to ensure that every order reaches you in perfect condition.We insure your package in transit and will provide you with a full refund or replacement if your parcel is marked as &quot;lost in transit&quot; by the courier.If your order has been lost in transit, please contact our support team at&#xA0;<a data-fr-linked="true" href="mailto:support@au.aeroodrones.com">support@au.aeroodrones.com</a>&#xA0;with your order number and all relevant details, and we&apos;ll resolve the situation.<hr><h3 id> </h3><h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such cases, please contact our support team at&#xA0;<a href="mailto:support@au.aeroodrones.com">support@au.aeroodrones.com</a>&#xA0;within 48 hours of receiving your order and include photos of the damaged package or items.We will review the documentation provided and arrange a replacement or refund if appropriate.<hr><h3 id="-1"> </h3><h3 id="mis-scanned-packages">Mis-scanned packages</h3>Parcels will often be mis-scanned by the courier and may be marked as delivered before they actually are. If you notice this, please contact us as soon as possible so we can investigate.

What happens if my package is lost or arrives in a damaged state?

Please feel free to reach out to our Support Team via email anytime!

Aeroo Drones

Shipping

Shipping & Returns

My update failed

My payload release pin doesn't seem to work

I can't connect to enough satellites

My drone slowly loses altitude while hovering with a payload

My drone just flies in circles

I'm getting a TOF error

I can see sand inside my drone

My Optical Flow Sensor shows Poor Quality

I'm getting a "Gimbal under protection" error

The gimbal isn't working properly

Camera Gimbal

Drone

PLEASE ACTIVATE ALL YOUR BATTERIES

Slow charge times with my single charger

I'm getting Error 408

My drone says my "battery clip is not fastened"?

Only the 2 outside lights on my battery are illuminating

My drone says "The battery is not inserted properly"?

My battery doesn't fit in my drone?

My flight times are really short

Battery

I can't connect my phone to the remote

My phone and remote disconnect randomly

The payload release button does nothing

My remote wont charge?

Where are the thumb sticks?

How do I link my remote to the drone?

I can't update my remote

The 2 outside lights on my remote are flashing constantly

My remote got wet...

Remote

Is my phone compatible?

Why are there AA and AB files?

The photos and videos I take don't appear in the gallary

I'm not getting the verification code when registering

The app says "Contact Support"

I can't download the Aeroo Fly app from my app store

The payload release button doesn't work

The zoom button does nothing?

I can only see a black screen and no video

Aeroo Fly App

Only 1 battery is charging

Charging Station

Troubleshooting

How do I track my order?

Is my parcel insured?

Do you offer refunds?

How do I make a return?

When will I get my refund?

What’s your return policy?

Returns

Can I edit or add anything to my order?

What do I do if my item(s) arrives damaged?

Problems

Order Management

How do I place an order?

How secure is your payment?

What types of payment do you accept?

What currency is the store in?

Payments

How long is the warranty?

Aeroo Pro | User Manual

How fast is the Aeroo Pro?

Can I fly the Aeroo Pro without my phone?

Can I fly the Aeroo Pro in remote areas with no phone reception?

What is the range of the Aeroo Pro?

How long does the battery for my Aeroo Pro last?

Is the Aeroo Pro waterproof?

How do I use the Aeroo Pro for drone fishing?

What is the maximum wind resistance of the Aeroo Pro?

How do I connect my phone to the Aeroo Pro?

How do I perform a firmware update for the Aeroo Pro?

How do I get my footage off the Aeroo Pro?

Is the Aeroo Pro geo-fenced?

Can I use a tablet instead of my phone to fly the Aeroo Pro?

Can the Aeroo Pro be flown at night?

General Questions

Aeroo Pro | How To Drone Fish

Aeroo Pro | How To Use Aeroo Safety Clips

Aeroo Pro | Drop Point Autopilot

Aeroo Pro | Beginners Guide

Aeroo Pro | Pre Flight Checklist

Aeroo Pro | Calibration

Aeroo Pro | Take Off

Aeroo Pro | Joystick Controls

Aeroo Pro | Return To Home

Aeroo Pro | Flying With A Payload - Basics

Aeroo Pro | The Controller

Aeroo Pro | The Drone

Aeroo Pro | Aeroo Fly App

Aeroo Pro | Batteries + Charging

Aeroo Pro | Advanced Camera Settings

Tutorials

Aeroo Pro

Aeroo v2 | User Manual

Aeroo v2 | Quick Start Guide

How fast can the Aeroo v2 go?

Can I fly the Aeroo v2 without my phone?

Can I fly the Aeroo v2 in remote areas with no phone reception?

What is the range of the Aeroo v2?

How long does the battery for my Aeroo v2 last?

Is the Aeroo v2 waterproof?

Aeroo v2

Drone Information

How do I get my drone serviced?

What is Aeroo Protect?

How do I use my Aeroo Protect?

How long does the repair process take?

Can I purchase Aeroo Protect after I've activated my Aeroo Pro?

How can I clean my Aeroo Pro?

Service & Repair