Learn what to do when your order arrives damaged.

We&#x2019;re sorry your item(s) have been damaged!Even though our drones are built tough, things can break during shipment. We&#x2019;ll do our best to help.Please send pictures of the damaged item/s and shipping&#xA0;box,&#xA0;to our team at&#xA0;<a href="mailto:support@au.aeroodrones.com">support@au.aeroodrones.com</a>. Please include a description of the damage to the product functionality (if any).We will contact the courier and ensure the situation gets resolved.

What do I do if my item(s) arrives damaged?

Please feel free to reach out to our Support Team via email anytime!

Aeroo Drones

Problems

Order Management

My update failed

My payload release pin doesn't seem to work

I can't connect to enough satellites

My drone slowly loses altitude while hovering with a payload

My drone just flies in circles

I'm getting a TOF error

I can see sand inside my drone

My Optical Flow Sensor shows Poor Quality

I'm getting a "Gimbal under protection" error

The gimbal isn't working properly

Camera Gimbal

Drone

PLEASE ACTIVATE ALL YOUR BATTERIES

Slow charge times with my single charger

I'm getting Error 408

My drone says my "battery clip is not fastened"?

Only the 2 outside lights on my battery are illuminating

My drone says "The battery is not inserted properly"?

My battery doesn't fit in my drone?

My flight times are really short

Battery

I can't connect my phone to the remote

My phone and remote disconnect randomly

The payload release button does nothing

My remote wont charge?

Where are the thumb sticks?

How do I link my remote to the drone?

I can't update my remote

The 2 outside lights on my remote are flashing constantly

My remote got wet...

Remote

Is my phone compatible?

Why are there AA and AB files?

The photos and videos I take don't appear in the gallary

I'm not getting the verification code when registering

The app says "Contact Support"

I can't download the Aeroo Fly app from my app store

The payload release button doesn't work

The zoom button does nothing?

I can only see a black screen and no video

Aeroo Fly App

Only 1 battery is charging

Charging Station

Troubleshooting

How do I track my order?

Is my parcel insured?

Do you offer refunds?

How do I make a return?

When will I get my refund?

What’s your return policy?

Returns

How much does shipping cost?

What is your shipping policy?

Do you ship worldwide?

Where do you ship from?

How long does delivery take?

How do you package your orders?

What happens if my package is lost or arrives in a damaged state?

Shipping

Shipping & Returns

Can I edit or add anything to my order?

How do I place an order?

How secure is your payment?

What types of payment do you accept?

What currency is the store in?

Payments

How long is the warranty?

Aeroo Pro | User Manual

How fast is the Aeroo Pro?

Can I fly the Aeroo Pro without my phone?

Can I fly the Aeroo Pro in remote areas with no phone reception?

What is the range of the Aeroo Pro?

How long does the battery for my Aeroo Pro last?

Is the Aeroo Pro waterproof?

How do I use the Aeroo Pro for drone fishing?

What is the maximum wind resistance of the Aeroo Pro?

How do I connect my phone to the Aeroo Pro?

How do I perform a firmware update for the Aeroo Pro?

How do I get my footage off the Aeroo Pro?

Is the Aeroo Pro geo-fenced?

Can I use a tablet instead of my phone to fly the Aeroo Pro?

Can the Aeroo Pro be flown at night?

General Questions

Aeroo Pro | How To Drone Fish

Aeroo Pro | How To Use Aeroo Safety Clips

Aeroo Pro | Drop Point Autopilot

Aeroo Pro | Beginners Guide

Aeroo Pro | Pre Flight Checklist

Aeroo Pro | Calibration

Aeroo Pro | Take Off

Aeroo Pro | Joystick Controls

Aeroo Pro | Return To Home

Aeroo Pro | Flying With A Payload - Basics

Aeroo Pro | The Controller

Aeroo Pro | The Drone

Aeroo Pro | Aeroo Fly App

Aeroo Pro | Batteries + Charging

Aeroo Pro | Advanced Camera Settings

Tutorials

Aeroo Pro

Aeroo v2 | User Manual

Aeroo v2 | Quick Start Guide

How fast can the Aeroo v2 go?

Can I fly the Aeroo v2 without my phone?

Can I fly the Aeroo v2 in remote areas with no phone reception?

What is the range of the Aeroo v2?

How long does the battery for my Aeroo v2 last?

Is the Aeroo v2 waterproof?

Aeroo v2

Drone Information

How do I get my drone serviced?

What is Aeroo Protect?

How do I use my Aeroo Protect?

How long does the repair process take?

Can I purchase Aeroo Protect after I've activated my Aeroo Pro?

How can I clean my Aeroo Pro?

Service & Repair