My drone says my "battery clip is not fastened"?Updated 3 months ago
NOTE— This could be caused by out dated battery firmware. Make sure to connect to a strong WiFi network at home before attempting to force an update.
1. Please ensure you have a stable internet connection throughout the update. WiFi is usually preferred, but if it fails, please also try 4/5 G.
2. Please ensure you allow 25+ minutes for the update to complete. The percentage will often stop, but it is still updating in the background. It is also normal for the drone to beep during the update. Please leave it to complete.
3. Please clear the update file (if prompted in the bottom corner of the app on the update screen) - then restart.
4. Please try restarting the drone and your phone fully, then try the update again.
You can check if the update has been installed successfully by going to:
- Settings
- General Purpose
- Version
- Then click "Check for Updates"
If nothing shows up, then your battery is up to date.
If your issue persists, please record a video and send in to us for review. Rest assured, we can take up to 3 business days to review your video.